Privacy Policy

1. Introduction

Welcome to wj88, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy describes the types of personal information we collect from users who access our website at wj88.vu, how that information is used, with whom it may be shared, and the choices you have regarding your data.

By registering an account and using the wj88 platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services. We encourage you to review this document periodically, as it may be updated from time to time to reflect changes in our practices or applicable regulations.

2. Information We Collect

We collect various categories of personal data to operate our platform safely and in compliance with our obligations. The categories of data we may collect include:

• Identity information: full name, date of birth, nationality, and government-issued photo identification documents.
• Contact information: email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: mobile banking account references (e.g., bKash, Nagad, Rocket, Upay), transaction history, deposit and withdrawal records.
• Technical information: IP address, device type, browser type and version, operating system, and session data collected automatically when you visit our site.
• Usage information: pages visited, games played, betting patterns, session duration, and click-stream data gathered through cookies and similar tracking technologies.

3. How We Use Your Information

The personal data we collect is used exclusively for legitimate purposes in the operation of the wj88 platform. Specifically, your information may be used to:

• Create, verify, and manage your wj88 account, including processing your KYC (Know Your Customer) documentation as required.
• Process deposits, withdrawals, and other financial transactions through payment providers such as bKash, Nagad, and Rocket.
• Deliver and improve our gaming services, including cricket betting, live casino, slots, and crash games, and to personalise your platform experience.
• Communicate with you regarding your account status, promotional offers, responsible gaming reminders, and platform updates.
• Detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other forms of misuse or illegal conduct on the platform.

4. KYC and Identity Verification

wj88 is committed to operating a fair and secure platform. As part of our commitment to responsible gaming and the prevention of financial crime, we are required to verify the identity of all registered players before processing withdrawals or awarding significant bonuses. This process — commonly referred to as KYC (Know Your Customer) — requires you to submit a valid government-issued photo ID (such as a National ID card or passport) and, where applicable, proof of address and source of funds.

KYC documents are stored securely with strict access controls and are used solely for verification purposes. We do not use identity documents for marketing or share them with unaffiliated third parties. Documents are retained only for as long as legally required and then securely deleted.

5. Payment Data and Financial Transactions

When you make a deposit or request a withdrawal through wj88 using services such as bKash, Nagad, Rocket, or Upay, we collect the necessary payment reference information to complete the transaction. We do not store full mobile banking credentials or PIN numbers. All financial data transmitted between your device and our servers is protected using SSL (Secure Socket Layer) encryption.

Transaction records are retained for a minimum period required by applicable financial regulations. These records may be accessed by our compliance team and, where legally required, disclosed to relevant authorities. We do not sell financial data to advertisers or data brokers under any circumstances.

6. Cookies and Tracking Technologies

wj88 uses cookies and similar technologies to ensure the platform functions correctly, to enhance user experience, and to gather analytical data that helps us improve our services. The types of cookies we use include:

• Essential cookies: required for core platform functionality such as session management and login state. These cannot be disabled without affecting service availability.
• Analytics cookies: allow us to understand how users navigate the platform, which games are most popular, and where improvements can be made. Data collected is aggregated and anonymised where possible.
• Preference cookies: remember your language settings, game preferences, and display options to provide a more personalised experience on return visits.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may limit the functionality of the wj88 platform or prevent you from accessing certain features.

7. Sharing of Personal Data

wj88 does not sell your personal data to any third party. We may, however, share your data on a strictly need-to-know basis with the following categories of recipients:

• Payment processors and mobile banking partners (bKash, Nagad, Rocket, Upay) solely for the purpose of completing financial transactions.
• Game technology providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi) who may receive anonymised session data to facilitate game delivery and fairness auditing.
• Regulatory and law enforcement authorities, where wj88 is legally obligated to disclose information, such as in response to a valid court order, subpoena, or government request.

Any third-party service provider engaged by wj88 is contractually required to handle your personal data in accordance with applicable data protection standards and is prohibited from using your data for their own independent purposes.

8. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. In practice, active account data is retained for the duration of your account's existence on the wj88 platform. Following account closure, certain categories of data — particularly KYC documents and financial transaction records — may be retained for a legally mandated period to comply with anti-money laundering (AML) regulations.

When personal data is no longer required and no legal obligation requires its retention, it is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

9. Your Rights

As a registered user of wj88, you have specific rights concerning your personal data. You may exercise these rights by contacting our support team at [email protected]. Your rights include:

• Right of access: you may request a copy of the personal data we hold about you and be informed of how it is being processed.
• Right to rectification: if you believe any personal information we hold about you is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: subject to applicable legal and regulatory obligations, you may request deletion of your personal data when it is no longer necessary for the purposes it was collected.
• Right to object: you may object to the processing of your data for direct marketing purposes at any time, and we will honour your request promptly.

We will endeavour to respond to all data rights requests within a reasonable timeframe. In certain circumstances, we may be unable to delete data where retention is required under applicable law, in which case we will explain the basis for retention clearly.

10. Security Measures

wj88 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes SSL/TLS encryption across all data transmissions, firewalls, intrusion detection systems, and restricted access controls limiting data access to authorised personnel only.

While we maintain robust security practices, no system is entirely immune to risk. In the event of a data breach that poses a risk to users' rights, wj88 will take prompt action to contain the breach, assess its impact, and notify affected users in a timely and transparent manner. We recommend that all players use strong, unique passwords for their wj88 accounts and never share login credentials with any third party.

11. Responsible Gaming and Age Verification

wj88 is a platform intended exclusively for adults aged 21 and above. We take our responsibility to prevent underage gambling seriously. As part of our registration and KYC process, we verify the age of all users. If we discover or have reasonable grounds to believe that a user is under 21 years of age, we will immediately suspend the account, freeze any associated funds pending review, and deny access to the platform. The personal data collected during this process is used solely for enforcement purposes and is handled with the same level of security and confidentiality applied to all user data.

12. Changes to This Privacy Policy

wj88 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. We encourage you to review this page periodically to stay informed about how we protect your information.

Your continued use of the wj88 platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated terms, you must discontinue use of the platform and may request account closure by contacting our support team.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, our support team is available to assist you. We are committed to addressing all privacy-related enquiries promptly and transparently.

You can reach us by email at: [email protected]